Executive summary
- We want our Services to be usable by as many people as possible, including people with disabilities.
- This statement applies to connect.earth and to our product experience at datia.app.
- If you encounter accessibility barriers, contact support@connect.earth and we will work with you to resolve them.
1. About Connect Earth
This Accessibility Statement is provided by Connect Earth Ltd (company number 13444853).
Registered address: 60 Cannon Street, London, England, EC4N 6NP
Contact: support@connect.earth
2. Our commitment
We are committed to making our websites and products accessible. We aim to design and build experiences that:
- can be navigated using a keyboard
- work with assistive technologies (such as screen readers)
- use clear structure, headings, and labels
- provide sufficient colour contrast and readable text
- avoid content that could trigger seizures (where applicable)
- provide meaningful error messages and recovery paths.
3. Accessibility standard we aim to meet
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably practicable for our Services.
Because our Services evolve, some pages or components may not fully meet this standard at all times.
4. How to report accessibility issues
If you have difficulty using connect.earth or datia.app, or you need information in a different format, contact us:
- Email: support@connect.earth
Please include:
- the URL (or the page/screen name within the product)
- what you were trying to do
- what went wrong
- the device and browser you used (if relevant).
5. How we handle requests and feedback
We will:
- acknowledge accessibility feedback within a reasonable timeframe
- prioritise fixes based on severity and user impact
- provide a workaround where possible whilst a fix is being implemented.
6. How we test and improve accessibility
We improve accessibility through a mix of:
- design reviews and component standards
- keyboard and screen reader checks during development
- ongoing product iterations based on feedback.
We may use automated testing tools and manual checks, but automated tests cannot catch every accessibility issue.
7. Known limitations
We do not currently publish a full list of known accessibility issues. If you report an issue, we will investigate and, where appropriate, track it through to resolution.
8. Updates to this statement
We review this statement periodically and update it as our Services and accessibility practices evolve.